Solved: Photoshop Elements 12 Editor Keeps Crashing on mac – Adobe Support Community –

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

These buttons are on the Control Panel navigation bar on the left side of the window. Before performing any of these tasks, back up all personal files for example, Photoshop or InDesign files you created. Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer can make the problem worse.

If you do not find a solution to your problem, try the product-specific solutions. Note: Some of these procedures require you to locate hidden files or hidden folders. By default, Windows Explorer doesn’t show hidden files, hidden folders, and filename extensions that it recognizes. Make sure that the system meets the minimum requirements for the software. For the most up-to-date system requirement information, search the knowledgebase for «system requirements» and the product name. The latest version of the Adobe software could be more compatible with the operating system and drivers.

Before you install an update or upgrade, make sure that the system meets the requirements. For the latest product updates and upgrades, visit Adobe – Downloads. An upgrade can solve a wider range of problems than a free update. Install any free updates before trying the rest of the tasks in this document. Complete the tasks listed here before you consider purchasing an upgrade. See Install current Windows service packs and other updates. Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.

Startup items and services can cause system errors or freezes when running concurrently with the Elements Organizer. Startup items start automatically with Windows and services are specialized programs that support other programs. To determine whether a startup item or service is conflicting with the Organizer, disable all startup items and non-essential services before you start the Organizer.

An incompatible printer driver can cause system errors. To determine if the driver for the current default printer is causing the problem in the Elements Organizer, change the default printer.

See Change the system default printer. Once you have changed the default printer, try to re-create the problem in the Organizer. Then do one of the following:. If the problem recurs, then move the plug-ins back into the Elements Organizer plug-ins folder and proceed to Intermediate Troubleshooting. If the problem doesn’t recur, then identify and address conflicting plug-ins. If the tasks in the previous section don’t solve the problem, then do the following intermediate troubleshooting tasks.

The Elements Organizer stores information about your photos and other media files in catalog files. Damage in the current catalog file or one of its support files causes some system errors and freezes. For instructions on troubleshooting catalog files, see Troubleshoot catalog issues Organizer Elements 6 and later. Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance of Windows or applications.

An outdated version of Apple QuickTime or a damaged QuickTime file can prevent the Elements Organizer from starting or operating correctly. To update QuickTime, install the current version available from the Apple website. Disable these plug-ins to identify problems related to your computer’s processor.

Once you have disabled the plug-ins, start the Elements 7 Organizer and try to re-create the problem. Damaged or incomplete installation of Photoshop Elements can cause system errors.

Remove the application and then reinstall it from the Desktop while start-up items and nonessential services are disabled. To disable startup items and nonessential services, see the instructions in Task 4 of this document. Many video card manufacturers frequently update their software drivers. If you haven’t recently updated the video card driver, then contact the video card manufacturer for an updated driver. Or, download one from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager.

Many display card manufacturers frequently update their software drivers. If you haven’t recently updated the display card driver, then contact the card manufacturer for an updated driver. To determine the manufacturer of the card, view the card’s properties in Device Manager.

Create a user account that has the same permissions as the account you use when the problem occurs, or create a local administrator account. Try to re-create the problem while you are logged in to the new account. I think maybe they should give a discount or money back since only part of the software works. Cassandra – It’s astounding they treat customers like this.

Crashes immediately on start up every time Windows 8. While I’m at it, what is the point of staying with PSE if I get penalized for upgrading with crashes?? What is the point of the gazillions of hours put into tagging, etc??? Banging my head against a wall many times. Me too. What a hairball this program is. I can’t get support or my money back. Grace – It’s astounding they treat customers like this. The Photoshop Elements 15 crashes upon opening DONT buy photoshop Here are the issues discovered: 1.

The guy removed that through a session where he had access to my pc. Sorry, too many to detail here. So not sure what that was about, forgot to ask him. In conclusion, just go and get chat time with Adobe. The guy was so helpful and FAST!

Good luck. I lost most of the day on this. I hope my post helps some of you. Stunning lack of support from Adobe That’s for sure Add me to the list of fools who have spent untold hours trying to make PS 12 Organizer open and work.

I want to use PS 12 not study it. Adobe is a joke with their solutions. Here’s the best solution Well said. Unfortunately I bought it online from Adobe and can’t get a refund. Six months later I’m having the same problems as all the people above. What is the fix for this? I can’t believe Adobe sells this. I bought Lightroom because Elements 11 doesn’t work. Then I find lightrooom doesn’t work with Premiere Elements Then I buy Phototoshop elements 12 and that crashes and stalls.

This is generic crashing behavior. That means any number of issues could be a possible cause. There isn’t simply one step that is guaranteed to fix it. In fact, it is highly likely that everyone who is reporting this behavior has a unique cause, so what fixes it for them won’t fix it for anybody else.

Things we’d want to try to see if we can figure out the root cause would be to run the computer in selective startup instructions on how to do so depend on whether you are running Windows or Mac. Also, a new user account should be tried. These are the two most common areas that can be a source of such behavior.

Remember, neither of these two steps are being presented as a solution, but as a test to help find a root cause. Most common causes would be bugs in driver code video, printer, scanner, mouse , bugs in third party plugins, corrupt preferences files, and corrupt OS cache files especially font caches.

Brett N. Not acceptable. We’re not screwing around out here, we have real work to do and Adobe is making it impossible right now. George, there is no magic answer that we are refusing to give to you. While behaviors may be the same, root causes rarely are.

Likely, everyone who is posting here will have a very different solution. As you can see below, Herbert has uncovered part of the root of the cause on his machine.

I am guessing that this does not at all apply in your situation. The real problem here is that we do not yet have enough information about your particular circumstances to provide THE solution. Instead, we are providing guidelines for troubleshooting to help find the root cause. Because there are so many possible factors, these guidelines may never touch on the root issue in your case just as they were not in Herbert’s case.

We are providing the best help possible with the information currently available. Why is this so hard, what is wrong with you people? How do I get a refund? Uninstalling and reinstalling software rarely solves problems.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Download non-subscription Adobe software. Jeff A Wright. Non-subscription-based Adobe software titles include, but are not limited to: Acrobat Creative Suite 5, 5.

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Adobe photoshop elements 12 crashes free download. Photoshop Elements crashes on launch after macOS 12.3 update.

 

Coincidentally, ever since these things both happened, any time I open up Photoshop on my mac, the screen pops up. But then when I click anywhere within the application, it crashes. I got in contact with chat help with Adobe – tried uninstalling photoshop and then reinstalling as well as re downloading the AAM Launcher. Still crashes! They told me to ask on here for a solution. Damage in the current catalog file or one of its support files causes some system errors and freezes.

For instructions on troubleshooting catalog files, see Troubleshoot catalog issues Organizer Elements 6 and later. Windows and applications store working data in temporary.

Excessive or outdated temporary files can interfere with performance of Windows or applications. An outdated version of Apple QuickTime or a damaged QuickTime file can prevent the Elements Organizer from starting or operating correctly. To update QuickTime, install the current version available from the Apple website. Disable these plug-ins to identify problems related to your computer’s processor. Once you have disabled the plug-ins, start the Elements 7 Organizer and try to re-create the problem.

Damaged or incomplete installation of Photoshop Elements can cause system errors. Remove the application and then reinstall it from the Desktop while start-up items and nonessential services are disabled. To disable startup items and nonessential services, see the instructions in Task 4 of this document.

Many video card manufacturers frequently update their software drivers. If you haven’t recently updated the video card driver, then contact the video card manufacturer for an updated driver. Or, download one from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager. Many display card manufacturers frequently update their software drivers.

If you haven’t recently updated the display card driver, then contact the card manufacturer for an updated driver. To determine the manufacturer of the card, view the card’s properties in Device Manager.

Create a user account that has the same permissions as the account you use when the problem occurs, or create a local administrator account. Try to re-create the problem while you are logged in to the new account. For information on setting up a user account, see «To create a new user account» in Windows Help And Support, or contact your network administrator.

If the problem does not recur when you are logged on to the new account, then the original user account could be damaged. The Elements Organizer generates a log of the steps it processes when launching.

By examining this log, you could discover the cause of the application failing to launch. The log file is called Log.

If the tasks in the previous section don’t resolve the problem, then you can sometimes resolve the problem by repairing Windows XP and reinstalling Photoshop Elements. Finally, try determining if hardware is conflicting with Photoshop Elements. Disclaimer : Adobe doesn’t support hardware and provides these tasks as a courtesy only.

For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you can void the warranty for your computer. Note : Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. Codecs that are incompatible with your operating system or applications can cause startup and playback issues. Troubleshoot codec problems by removing recently installed codecs or by temporarily disabling one codec at a time and attempting to re-create the problem.

Note: Removing a codec can cause some video or audio files to become unreadable, or can cause some applications to stop working. Use caution when removing codecs. If you are not certain which codecs to keep on your system, then contact Adobe Technical Support for additional assistance.

To temporarily disable a video or audio codec, see Temporarily disable a codec Windows XP. See Reduce the number of active fonts Windows XP. See Set the virtual memory paging file to the default size Windows XP. See Repair and defragment hard disks Windows XP. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.

Perform this procedure particularly if you upgraded to Windows XP from an earlier edition of Windows. Legal Notices Online Privacy Policy. Troubleshoot system errors, freezes, and crashes in Photoshop Elements Search. The following are some symptoms of system errors: A blank or flickering dialog box A frozen cursor or screen A blue screen An unexpected restart An error message To correct these problems, perform the numbered tasks that follow.

Back up your files. Check system requirements. Beginning troubleshooting. Install the latest version of Photoshop Elements.

Install current OS service packs and other updates. On Macintosh, select Software Updates from the Apple menu. Re-create the Elements Organizer preferences file. Rename psa. Retry launching Elements Organizer. Run the Elements Organizer while no other applications run in the background. Change the system default printer. Then do one of the following: If the problem still occurs, then a printer driver is not the cause of the problem.

Restore the previous default printer and proceed to Step 6. If the problem no longer occurs, then install or reinstall the latest version of the driver for the previous default printer. Go to the printer manufacturer’s website to download the latest driver. Once you have installed the latest driver, open Printers And Faxes in the Control Panel and restore that printer as the default printer. Then try again to re-create the problem in the Elements Organizer. If the problem returns, then set the default printer back to the different printer or virtual PostScript printer that you chose in the steps above.

Then, when you want to print to your actual preferred printer from the Elements Organizer, choose that printer in the Print Photos dialog. Troubleshoot third-party plug-ins. To identify and address conflicting plug-ins:. Move one third-party plug-in back to the Elements Organizer plug-ins folder. Restart the Elements Organizer, and try to re-create the problem. If the problem doesn’t recur, then repeat the previous step.

If the problem does recur, then contact the developer of the plug-in that you last moved, and inquire about an update. Intermediate troubleshooting. Troubleshoot catalog files.

 

Adobe photoshop elements 12 crashes free download –

 
Feb 11,  · As a mature, experienced computer user, my first thought was to download Elements 12 and reinstall; however unable to locate where. Logged into Adobe and Elements 12 is registered within my account but I’ve been following threads for the last 90 minutes to no avail. Sep 25,  · Installed Photoshop Elements 12 and for several hours it was working or at least not crashing. Imported my Elements 9 database of approx. , photos which are in about 24, stacks. Before I gave up last night I was putting existing place tags on the map, I had about photos that had tags which had been placed on the map. Oct 23,  · On Mac: Applications > Adobe Photoshop Elements > Support Files. Locate the ‘Plug-Ins’ folder and prefix tilde (~) before its name (i.e. rename the folder to ~Plug-Ins). Launch the application. If the crash is resolved after you perform the above mentioned steps, then one or more plugins which are installed on your system is.

 
 

Adobe photoshop elements 12 crashes free download. Troubleshoot system errors, freezes, and crashes in Photoshop Elements

 
 
Review the Elements Organizer Log.